# Airship

> Airship is a data-driven CRM and email/SMS marketing platform built exclusively for the hospitality industry. Based in Sheffield, UK.

## What Airship does

Airship helps restaurants, bars, pubs, and hotels collect, unify, and act on customer data. The platform provides a single customer view by integrating with 80+ hospitality tech providers (EPOS, booking, ordering, WiFi, feedback, eCommerce). From that data, operators run segmented email and SMS campaigns, automated customer journeys, and loyalty programmes.

## Key features

- Single customer view across all data touchpoints
- Drag-and-drop email builder with dynamic personalisation
- Email Builder AI — AI-assisted email creation
- SMS marketing
- Automated journeys (welcome, birthday, lapsed customer, anniversary)
- Proof of Presence tool
- Airship Rewards — guest-facing loyalty and offers profile (no app download required)
- Airship Feedback — post-visit feedback capture with opt-in
- Smart Location — ensures guests receive content from their most relevant location
- Visit & Spend Targeting — audience segmentation by visit frequency and spend
- 80+ integrations with hospitality tech platforms (see full list below)
- Unlimited support from hospitality specialists
- Customer Data Platform - bring ALL data sources into one single view

## AI features

### Ask Airship
Ask Airship is Airship's AI-powered marketing assistant, built into the platform dashboard. It allows hospitality marketers to query their customer data using natural language — no SQL or technical knowledge required.

Capabilities:
- Ask questions about guest data (email stats, visit data, booking data, spend, demographics)
- Generate customer segments and save them directly as groups in Airship
- Produce charts, graphs, and tables to visualise data
- Get step-by-step guidance on how to use Airship features
- Threads are saved per user, not shared across accounts

Flight Assist 2.0 supports up to 500,000 contacts per result and delivers real-time insights.

### Email Builder AI
AI-assisted email creation tool to speed up and enhance email marketing production.

## Integrations

Airship integrates with hospitality tech across WiFi, booking, EPOS, ordering, loyalty, feedback, labour management, and more.

### WiFi
MyPlace, b connect, Focus Wifi, Spotipo, Splash Access, Stampede, Captive Wifi, Purple, Wifi Marketing, Speedster, Wireless Social, EvolveODM, Fusion Wifi, Smarter Wifi, Fydelia

### Table Booking
Zonal Tables, SetMenu, ResDiary, DesignMyNight, LiveRes, Bookatable (TheFork), SevenRooms, WalkUp, Favouritetable, Quandoo, Party Pro, Access Collins, OpenTable

### Property Management System (PMS)
Opera by Oracle, Guestline, Zonal Hotel Solutions

### EPOS
Zonal, Tabology, Cinchio Solutions, Comtrex

### Loyalty
Zonal, Loke, Como, MCR Loyalty, Pepper, 5Loyalty

### Order & Pay
OrderPay, PepperHQ, Loke, OMNIFI (Orderbee), Arch2order, Qikserve, Mr Yum, Orderbee, me&u, Orderswift, Preoday, Slerp, Vita Mojo, Storekit, ORDR

### Feedback
125 Data & Insights, Review Pro, Service Monitor, Reputation, Sentiment Search, InMoment, Yumpingo, HGEM

### Labour Management
S4labour, Fourth

### Tickets
TicketCo

### Misc
Toggle, Eagle Eye, Photobot, Snaparazzi, Lightbooth, SingPods, Tripleseat, MSL Solutions, Freshdesk, Seat Geek

## Sister product

Toggle (usetoggle.com) is Airship's sister platform — a hospitality commerce tool for selling gift cards, experiences, retail products and merchandise online. Deep integration between Airship and Toggle is available.

## Pricing

Fixed monthly fee per location. No per-send charges. No cancellation fees.

## Company

Founded 2003. SaaS company headquartered in Sheffield with a London office. Solely focused on hospitality. Trusted by 450+ hospitality brands.

## Contact

- Sales: sales@airship.co.uk
- Demo: airship.co.uk/demo
- Sheffield: 16 South Street, Park Hill, Sheffield, S2 5QX — 0114 299 6477