CRM

Digital Customer Experience

Collecting data about customers is incredibly important to a successful business. How often do your customers visit you? How much do they spend per visit? When did they last interact with your marketing efforts?

Our CRM platform has been developed over the past 13 years to give clients the ability to maximise the value of their interactions with current and future customers. We integrate with your platform providers and record transactional customer data from campaigns, customer feedback, EPOS, bookings, and Wi-Fi data to provide a single customer view. Airship CRM dynamically updates customer information on each and every recorded interaction, triggering customer journeys that drive revenue by delighting your customers through relevant and timely digital communications.

Our own CRM platforms include Customer Feedback, Enquiry Management, Marketing Automation, Campaign Management, WiFi Segmentation & Splash Page and Staff Communication.

WiFi

WiFi

We integrate with multiple partners to ensure that WiFi data flows through to your CRM as well as integrating directly with Ruckus & Cisco Meraki

Customer Journeys

Customer Journeys

Marketing Automation drives extra revenue by targeting customers based on a key dates or by recency and frequency

Loyalty

Loyalty

Create and drive loyalty in your customers or connect your existing loyalty provider to our CRM

Feedback

Feedback

Trigger broadcasts that request feedback based on your customers visit date & store each feedback occurrence by customer

Full integration

Full integration

Our platform is fully API driven & can be fully integrated into your existing EPOS and CRM system to close the loop on your marketing activity.

Security

Security

We securely store all of your customer data giving you and your customers piece of mind.

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