Guest Feedback

Feedback for customer experience

Honest feedback is the key to improving your customer experience. Our automated guest feedback platform allows us to collect post-experience feedback, and assign all feedback a positive or negative score. If the feedback is classified as negative it is flagged to be actioned, with a further escalation process for non-action.

We create dedicated feedback microsites that work on all devices and can store responses. We also direct customers via table tent cards and social interactions to ensure that customers feel able to leave honest feedback.

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Dedicated Microsites

Dedicated Microsites

We create dedicated feedback microsites that work on all devices and can store responses.

Drive Customer Engagement

Drive Customer Engagement

We direct customers via table tent cards and social interactions to ensure that customers feel able to leave honest feedback.

Available Across Multiple Venues

Available Across Multiple Venues

Easily collate scores across your estate to share in their success and identify room for improvement.

Track Resolutions

Track Resolutions

The feedback platform allows issues to be resolved at a local level with the option to escalate to Head Office.

Calculate Net Promoter Score

Calculate Net Promoter Score

Calculate brand loyalty and affinity with our unique algorithm that generates a Net Promoter score.

Make Positive Change

Make Positive Change

Acting on feedback and communicating your changes to customers helps to develop loyal, repeat customers.

Get in touch

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