Why gathering customer feedback should be your #1 New Year’s Resolution in 2025
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#1 New Years resolution: Get 👏 that 👏 feedback
Your customers want to share their experience because they want it to be even better next time!
Following up with an automated feedback email after a booking can unlock big wins for your business.
Let’s get specific, what can feedback really do for you?
💡 Boost customer engagement - Reaching out to them showing you care about their experience can go a long way, building loyalty and trust.
💡Improve service quality – Insights from feedback help you refine the experience, encouraging those all important repeat visits.
💡Unlock new revenue opportunities - Are you reading booking notes? Offering birthday treats? Keeping drinks topped up? These small touches can make a big difference.
Find out more about how you can gather feedback directly from your Airship dashboard here.
See how it works for yourself
The Joiner’s Kitchen is our fictional restaurant with a very real digital guest journey. Head over there, sign up, and experience the basics of what Airship can do for yourself.
