The Hospitality CRM
Airship connects your guest data, marketing and revenue performance in one place. Helping you drive more visits, increase spend and prove what’s actually working.
Turn disconnected data into connected guest insight
Built from 17 dedicated hospitality data points and 80+ industry integrations, every guest interaction is brought together into one unified customer view.
Our Proof of Presence technology helps hospitality teams move beyond surface-level reporting to better understand real guest behaviour across the customer journey.
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A CRM built to bring guests back
Airship handles the heavy lifting behind your marketing, helping you drive repeat visits without adding more work to your team.
Always-On Guest Engagement
Create automated guest journeys, scheduled campaigns and SMS broadcasts that keep your brand front of mind.
Keep guests engaged between visits, strengthen loyalty and drive repeat revenue without adding manual work to your team.
Track Behaviour and Prove Performance
Build live audience segments from your guest data and track how they perform over time with our Performance Dashboard.
See how audiences grow, shrink and evolve over time, helping you uncover opportunities, spot risks and focus your marketing where it matters most.
The Fastest Way to Understand Your Guests.
Ask questions about your customers, campaigns & venues and get immediate answers powered by your guest data.
Uncover meaningful insights in seconds, helping your team move faster, prove impact and make better marketing decisions.
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Check out Airship's Boosters
Add extra power to your Airship platform with specialist tools designed to drive loyalty, automate tasks, gather feedback and give your team the insight they need to make smarter decisions.
What Our Airship Customers Say About Us
Check out some of our testimonials and case studies below
Tom Patrick
'Really impressed so far, all of our customer data is now in one place and the integration between Toggle & Airship is a real bonus. An integrated email and gifting platform is vital to future proof any hospitality business.'
Lyndsay Anderson
'We looked at a number of CRM and Voucher partners but what we loved about Airship and Toggle is their focus on the hospitality industry. They get it. They love it. They feel like true partners that we can grow with.'
Mark Warburton
'Working with Airship to date has been a real eye opener to the world of Data. This is just the start of an exciting journey with an industry leader.'
Tom Patrick
'Airship has transformed our marketing strategy. We can understand our customer more, and convert our emails into visits. Using targeted emails based on Airships PoP has allowed us to not only increase our SPH but has also allowed us to drive reactive sales and bums on seats!'
Vicki Phimister
'With 85 million customers a year stopping with us at Welcome Break, we wanted to introduce a CRM system that would help us to better understand our customers and give us the platform to talk to them in the most efficient and engaging way.'
Caroline Williams
'When we came to evaluate CRM platforms to support our digital strategic objectives, Airship stood out as an inspiring and collaborative partner with a tested track record. Working in the platform is intuitive and whenever we needed support Airship have been quick to help.'
Sophie Evans
‘When picking a new CRM system, I instantly gravitated towards Airship as their integrations are great and their Proof of Presence tool is incredible. I can’t wait to really start utilising its features to support our digital innovation plans.’
Victoria Mak
'We feel Airship's support will help us create personal relationships with our customers, determine their needs and capitalise on improved customer relations.'
Sarah Rippon
'Switching to Airship has been a significant move for our brand. We are now able to get clearer understanding of our audience and can communicate with them in a much more targeted way.'
Let's get started
All your data in one place
Your guest data lives across bookings, EPOS, WiFi, loyalty, gifting and more. Airship brings it together into one connected view, so you can stop switching between systems and start seeing the full picture.
Understand what marketing is really driving
Go beyond opens and clicks. Track how campaigns influence visits, spend, frequency and loyalty using Proof of Presence®, so you can see what customers actually do next.
Know your guests better
Understand who your customers are, what keeps them coming back and how their behaviour is changing over time. Airship helps you uncover valuable audiences, trends and opportunities hidden within your data.
