Airship CRM - Marketing CRM for the hospitality industry

Introducing Airship

Supercharge Your Customers

Airship is a powerful, all-encompassing customer data management and broadcast platform that drives revenue through intelligent customer journeys. We are different, we don't charge for the size of your database or the amount of broadcasts you send. Just a single flat rate per location. Our experts are also on hand to really help you drive an ROI.

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Take your customer on a journey

Journeys drive customer delight, they are critical to engaging your customers and will drive continuous revenue.

Simplified Automation

Greet your customers and welcome them to your brand. Say happy birthday and reward them for their special occasions.

Interaction Triggers

Trigger communications when your customers make purchases, log-on to WiFi, leave feedback, make bookings, reach milestones and many more.

Retain

Keep your data clean. Automate re-engagement or cut them loose with our built-in retention tools.

Broadcast & Segmentation

Powerful search, segmentation, email & SMS broadcast tools built directly into the platform. No need for a separate email provider; Airship are experts in email delivery.

Search & Segmentation

Filter, search, include, suppress and refine. Find the most engaged customers for your content.

Email

Build beautiful, responsive emails directly in our platform.

SMS

Discover the power of SMS. When used alongside email as part of a customer journey it will quickly deliver revenue.

Single Customer View

By connecting all your data sources, Airship is your Single Customer View. We store transactional data from all your data providers to create a version of the truth.

Working with Airship’s analytics and segmentation platform, brands can compare WiFi analytics across multiple venues, as well as proactively market to WiFi users to drive more revenue or extend loyalty and customer feedback initiatives. Together, The Cloud and Airship are at the forefront of delivering the understanding businesses need into how WiFi data can deliver incremental revenue.

John Bettinson

Market & Customer Insights Manager, SKY

Airship have been outstanding to work with from day one; providing creative ideas, expert technical advice and fantastic account management. They’ve consistently exceeded expectations and beat the challenging targets that we put in front of them.

Helen Tungland

Marketing Manager, International Brands Ltd

Gift vouchers have always been popular with our guests, but since using Airship’s gift card platform we’ve seen a noticeable increase in gift card sales. It’s great for guests to be able to purchase online and having the email option for last minute gifts definitely helped guests with last minute Christmas shopping.

Rebecca Findlay

Office Manager, Hickory's Smokehouse

We’ve enjoyed using both Airship’s CRM and Gift Card Platform since the opening of Alexander’s. From creating the bespoke email templates to assistance in setting up email journeys for prospects and customers, the team at Airship have been nothing but helpful.

Ben Toomes

Marketing Coordinator, Alexander's Bar & Kitchen

Apps & Modules

Use your existing providers or get up and running with ours.

Gift Card
CRM
Feedback

Studio

More than support, our studio team are on hand to help you get the most out of our platform and offer expertise in strategy and creative to make more of your data.

When you join us, you’ll get a flexible studio retainer which you can use when you need it – we’re always on hand to leverage a great database.

See our case studies

Meet Our Friends

Recent Blogs

25th July 2018 by Faye Speddings

The Top Five Football Marketing Examples We’ve Seen

It may not have ended the way we wanted, but the World Cup certainly got us chatting, restored our faith in English football, and got those pub tills ringing. As soon as England got out of the group stage, it gave marketers the go-ahead to start capitalising on the country’s new found love and trust in Gareth Southgate’s side. Here’s ...

3rd July 2018 by Faye Speddings

Two Years in Park Hill

It’s Airship’s two-year ‘officeversary’! Two years ago we made the iconic Park Hill development home to Airship HQ. Park Hill is Europe’s largest listed building and regeneration specialists, Urban Splash, have recently unveiled their plans for the second phase of its project to transform the iconic housing estate. A lot has happened in the last two years; we have welcomed a whole ...

25th June 2018 by Faye Speddings

GDPR – One Month On

The new GDPR went live on 25th May and prior to that date was the cause of sheer panic, confusion and not to mention the subject of copious amount of (some rather hilarious) memes on social media. Small businesses (and some large) took the (in some cases) ill-advised decision to email their databases to ask them to re-opt in only ...