Airship CRM - Marketing CRM for the hospitality industry

Introducing Airship

Supercharge Your Customers

Airship is a powerful, all-encompassing customer data management and broadcast platform that drives revenue through intelligent customer journeys. We are different, we don't charge for the size of your database or the amount of broadcasts you send. Just a single flat rate per location. Our experts are also on hand to really help you drive an ROI.

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Understand who, when, where and how often your customers visit.

Our Proof of Presence (PoP) metrics take all your existing data points that demonstrate a person on your database was in one of your locations (think booking, WiFi, unique code redemption), consolidates and deduplicates all that information, and tells you all sorts of stuff about the visiting habits of your database.

Presence frequency

How many times people have visited you within a date range.

Repeat presence rate

How often those who have visited you visit more than once.

Return visit rate

The number of visits by customers

Take your customer on a journey

Journeys drive customer delight, they are critical to engaging your customers and will drive continuous revenue.

Simplified Automation

Greet your customers and welcome them to your brand. Say happy birthday and reward them for their special occasions.

Interaction Triggers

Trigger communications when your customers make purchases, log-on to WiFi, leave feedback, make bookings, reach milestones and many more.

Retain

Keep your data clean. Automate re-engagement or cut them loose with our built-in retention tools.

Broadcast & Segmentation

Powerful search, segmentation, email & SMS broadcast tools built directly into the platform. No need for a separate email provider; Airship are experts in email delivery.

Search & Segmentation

Filter, search, include, suppress and refine. Find the most engaged customers for your content.

Email

Build beautiful, responsive emails directly in our platform.

SMS

Discover the power of SMS. When used alongside email as part of a customer journey it will quickly deliver revenue.

Single Customer View

By connecting all your data sources, Airship is your Single Customer View. We store transactional data from all your data providers to create a version of the truth.

Switching to Airship’s CRM platform has enabled us to integrate multiple data sources and implement much more engaging and effective campaigns. The strategic work upfront gave us the insight and confidence to introduce new automated welcome and birthday journeys that drive visits. Airship & Weave worked seamlessly with our internal teams to plan, implement and brief the platform change.

Denis Lak

Head of IT, Byron Burger

Switching from MailChimp to Airship CRM has enabled us to run more complex, engaging campaigns with real measurable results. We send out reactive emails using their easy to use platform which has led to an increase in bookings. The Airship team are both efficient and knowledgeable – we’ve valued their support.

Mark de Quervain

Sales & Marketing Director, Rock Up

Airship are lovely to deal with! They have been great in supporting us with creating engaging emails, and we’re looking forward to installing their unique code mechanic in our welcome emails so we can track measurable results.

Punky Patra-Yanan

Head of Brand and Marketing, Rosa's Thai Cafe

We see Airship as an extension of our team, not only have they provided support and guidance with our CRM strategy, we also respect their opinions on our wider strategy. The platform is simple and easy to use.

Lisa Owen

Head of Marketing, Hickory's Smokehouse

We’ve enjoyed using both Airship’s CRM and Gift Card Platform since the opening of Alexander’s. From creating the bespoke email templates to assistance in setting up email journeys for prospects and customers, the team at Airship have been nothing but helpful.

Ben Toomes

Marketing Coordinator, Alexander's Bar & Kitchen

Gift vouchers have always been popular with our guests, but since using Airship’s gift card platform we’ve seen a noticeable increase in gift card sales. It’s great for guests to be able to purchase online and having the email option for last minute gifts definitely helped guests with last minute Christmas shopping.

Rebecca Findlay

Office Manager, Hickory's Smokehouse

Airship have been outstanding to work with from day one; providing creative ideas, expert technical advice and fantastic account management. They’ve consistently exceeded expectations and beat the challenging targets that we put in front of them.

Helen Tungland

Marketing Manager, International Brands Ltd

Working with Airship’s analytics and segmentation platform, brands can compare WiFi analytics across multiple venues, as well as proactively market to WiFi users to drive more revenue or extend loyalty and customer feedback initiatives. Together, The Cloud and Airship are at the forefront of delivering the understanding businesses need into how WiFi data can deliver incremental revenue.

John Bettinson

Market & Customer Insights Manager, SKY

Apps & Modules

Use your existing providers or get up and running with ours.

Gift Card
CRM
Feedback
Unique Codes

Studio

More than support, our studio team are on hand to help you get the most out of our platform and offer expertise in strategy and creative to make more of your data.

When you join us, you’ll get a flexible studio retainer which you can use when you need it – we’re always on hand to leverage a great database.

Recent Blogs

20th August 2019 by Faye Speddings

Get to Know Who, How Often And Where Your Customers Visit With Our Proof of Presence Metrics. Welcome to The World of PoP.

Proof of Presence. Proving presence. Being able to prove that someone was present. Knowing when your customers were there. However you describe it, that’s what PoP is all about. In short, PoP takes all your existing data points that demonstrate a person on your database was in one of your locations (think booking, WiFi, unique code redemption), consolidates and deduplicates ...

13th August 2019 by Faye Speddings

How Revolution Bars Group is using the Airship platform. An interview with Kathryn Salé.

We recently caught up with Kathryn Salé, Digital Marketing Executive at Revolution Bars Group, to have a chat about their thoughts on email marketing, how they’re using different platform features and how it works for their multiple brands and sites. A bit of a Revolution back story. Revolution Bars Group is a leading operator of premium bars with over 70 ...

1st August 2019 by Faye Speddings

We’re hiring! Customer Success Executive

Customer Success Executive Who are we? Airship is an established SaaS (software as a service) company based in Sheffield. We have two products that serve the best and most exciting brands in the UK hospitality industry – think Byron, The Alchemist, Leon, Turtle Bay, Chilago, Boxpark and many more. Don’t be misled by the word ‘established’ however – we’re in ...

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