A data-driven hospitality loyalty engine that automatically increases visit frequency
Airship is a powerful, all-encompassing customer data management and broadcast platform that drives revenue through intelligent customer journeys. We are different, we don’t charge for the size of your database or the amount of broadcasts you send. Just a single flat rate per location. Our experts are also on hand to really help you drive an ROI.
We Are Proud to Work With
Understand who, when, where and how often your customers visit.
Our Proof of Presence (PoP) metrics take all your existing data points that demonstrate a person on your database was in one of your locations (think booking, WiFi, unique code redemption), consolidates and deduplicates all that information, and tells you all sorts of stuff about the visiting habits of your database.
Presence frequency
How many times people have visited you within a date range.
Repeat presence rate
How often those who have visited you visit more than once.
Return visit rate
The number of visits by customers
Take your customer on a journey
Journeys drive customer delight, they are critical to engaging your customers and will drive continuous revenue.
Simplified Automation
Greet your customers and welcome them to your brand. Say happy birthday and reward them for their special occasions.
Interaction Triggers
Trigger communications when your customers make purchases, log-on to WiFi, leave feedback, make bookings, reach milestones and many more.
Retain
Keep your data clean. Automate re-engagement or cut them loose with our built-in retention tools.
Broadcast & Segmentation
Search & Segmentation
Filter, search, include, suppress and refine. Find the most engaged customers for your content.
Build beautiful, responsive emails directly in our platform.
SMS
Discover the power of SMS. When used alongside email as part of a customer journey it will quickly deliver revenue.
Single Customer View
By connecting all your data sources, Airship is your Single Customer View. We store transactional data from all your data providers to create a version of the truth.
Customer Success
More than support, our customer success team are on hand to help you get the most out of our platform and offer expertise in strategy and creative to make more of your data.
When you join us, you’ll get a flexible customer success retainer which you can use when you need it – we’re always on hand to leverage a great database.
Recent Blogs
29th August 2019 by Andrew Whiteley
For us, email marketing is at our absolute core, and has been pretty much since we started out, (ignoring the simple SMS only days!). Despite social media, and other forms of messaging, email remains one of the most powerful and widely understood forms of communication. The image of email has changed. It’s very much still a thing, and a very …
29th August 2019 by Andrew Whiteley
From planning through to implementation, Weave and Airship worked together to relaunch Byron’s Burger Club platform. This involved working as part of their in-house team to understand existing performance and data points and then develop a robust CRM strategy and new platform which would meet long-term growth objectives of the business. The Client Byron started back in 2007 with one …
20th August 2019 by Andrew Whiteley
Proof of Presence. Proving presence. Being able to prove that someone was present. Knowing when your customers were there. However you describe it, that’s what PoP is all about. In short, PoP takes all your existing data points that demonstrate a person on your database was in one of your locations (think booking, WiFi, unique code redemption), consolidates and deduplicates …