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A data-driven hospitality loyalty engine that automatically increases visit frequency.

Airship is a powerful, all-encompassing customer data management and broadcast platform that drives revenue through intelligent customer journeys. We are different, we don’t charge for the size of your database or the amount of broadcasts you send. Just a single flat rate per location. Our experts are also on hand to really help you drive an ROI.

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Understand who, when, where and how often your customers visit.
Our Proof of Presence (PoP) metrics take all your existing data points that demonstrate a person on your database was in one of your locations (think booking, WiFi, unique code redemption), consolidates and deduplicates all that information, and tells you all sorts of stuff about the visiting habits of your database.
Presence frequency
Greet your customers and welcome them to your brand. Say happy birthday and reward them for their special occasions.
Repeat presence rate
Trigger communications when your customers make purchases, log-on to WiFi, leave feedback, make bookings, reach milestones and many more.
Return visit rate
Keep your data clean. Automate re-engagement or cut them loose with our built-in retention tools.
Take your customer on a journey
Journeys drive customer delight, they are critical to engaging your customers and will drive continuous revenue.
Simplified Automation
Greet your customers and welcome them to your brand. Say happy birthday and reward them for their special occasions.
Interaction Triggers
Trigger communications when your customers make purchases, log-on to WiFi, leave feedback, make bookings, reach milestones and many more.
Retain
Keep your data clean. Automate re-engagement or cut them loose with our built-in retention tools.
Broadcast & Segmentation
Powerful search, segmentation, email & SMS broadcast tools built directly into the platform. No need for a separate email provider; Airship are experts in email delivery.
Search & Segmentation
Filter, search, include, suppress and refine. Find the most engaged customers for your content.
Email
Build beautiful, responsive emails directly in our platform.
SMS
Discover the power of SMS. When used alongside email as part of a customer journey it will quickly deliver revenue.
Single Customer View
Powerful search, segmentation, email & SMS broadcast tools built directly into the platform. No need for a separate email provider; Airship are experts in email delivery.

Customer Success

More than support, our customer success team are on hand to help you get the most out of our platform and offer expertise in strategy and creative to make more of your data.When you join us, you’ll get a flexible customer success retainer which you can use when you need it – we’re always on hand to leverage a great database.

Helen Tangland | Marketing Manager International Brand Ltd

Airship have been outstanding to work with from day one; providing creative ideas, expert technical advice and fantastic account management. They've consistently exceeded expectations and beat the challenging targets that we put in front of them.

Denis Lak Head of IT | Byron Burger

Switching to airship CRM platform has enabled us to integrate multiple data sources and effective campaigns. The strategic work upfront gave us the insight and confidence to introduce new automated welcome and birthday journeys that drive visits. Airship & Weave worked seamlessly with our internal teams to plan, implement and brief the platform change.

Punky Patra-Yanan | Brand and Marketing, Rosa's Thai Cafe

Airship are lovely to deal with! They have been great in supporting us with creating engaging emails, and we're looking forward to installing their unique code mechanic in our welcome emails so we can track measurable results.

Lisa Owen | Head of Marketing, Hickory Smokehouse

We see Airship as an extension of our team, not only have they provided support and guidance with our CRM strategy, we also respect their opinions on our wider strategy. The platform is simple and easy to use.

Ben Toomes | Marketing Coordinator, Alexander's Bar & Kitchen

We've enjoyed using both airship's CRM and Gift Card Platform the opening of Alexander's. From the opening creation the bespoke email templates to assistance in setting up email journeys for prospects and customers, the team at Airship have been nothing but helpful.

John Bettinson | Market and Customer Insight, SKY

Working with Airship's analytics and segmentation platform, brand can compare WiFi analytics across multiple venue, as well as proactively market to WiFi users to drive more revenues or extended loyalty and customer feedback initiatives. Together, The Cloud and Airship are at the forefront of delivering the understanding businesses need into how WiFi data can deliver incremental revenue.

Our recent blog posts

How an independent pizzeria chain is using data to plot its strongest recovery

November 23, 2020
by
Nicky
Swire
Read Post

With the government due to outline the Covid-19 restrictions that will be in place over Christmas, the hospitality industry is gearing up to reopen its doors in early December and make the most of a festive ‘rush’. 

How to use your data to drive footfall and reward your loyal customers - VIDEO

November 13, 2020
by
Read Post

Picking through the confusion around track and trace and the NHS Test & Trace app

September 14, 2020
by
Dan
Brookman
Read Post

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Park Hill
Sheffield, S2 5QX

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