Airship are digital customer experience specialists. At our heart is the Airship CRM, a powerful data acquisition, segmentation and broadcast platform that drives revenue through intelligent customer journeys. Our CRM has built in Email, SMS and Call broadcast for a fully integrated solution while our applications for Gifting, Feedback and WiFi enhance customer experience and provide new revenue streams. We are a group of specialists focused on understanding our clients goals. We work in three ways:
This is our self service option: pick the platforms, integrations and applications you need, we'll create your account, design and load responsive email templates for use in campaigns and customer journeys and you do the rest. Our Studio are on hand to provide help and expertise and will provide additional campaign support on an ad-hoc basis if you require it, on a quoted hourly rate.
We'll be responsible for activating customer journeys on your account, ensuring best practice and strategy for maximum returns. You will have a dedicated Account Manager who will meet with you on a set schedule to discuss best practice and strategy to get the most out of your data and from the Airship platforms. You'll use our specialists on a fixed retainer as an extension of your team to help you deliver your goals.
You will have unparalleled access to Airship's specialists. We will work with you to create and deliver a minimum two year strategy. Working as your full-service agency, we can create, schedule and broadcast your campaigns and journeys to meet your strategy against the defined goals. We'll set meetings to report against goals and KPIs and continue to develop and refine the strategy. We will work as an extension to your marketing department.