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FAQs

You have questions, we have answers.

I don't have the resource, how much support can I get?

Our support team is, quite simply, incredible. Airship was built specifically for hospitality and we know that means that resources can be tight, so we offer unlimited video call, telephone or emails support. Whether that be during your onboarding, or after you've been with us for many many wonderful years.

Can I get a demo?

Of course! Our team would love to show you around the Airship platform, and discuss how it might work for your brand specifically, including how we integrate with your other existing tech platforms. Just fill in our demo form here: https://airship.co.uk/demo

Why is the pricing per location?

Our pricing is dependent on the number of locations you have, but it will always be a fixed fee per month. So you can grow your database, and send as many communications as you wish without incurring any additional fees. You can see our fixed pricing below.

What's involved in the onboarding process?

We'll introduce you to a member of our onboarding & customer success team, who will hold your hand throughout the 4 - 6 week onboarding process. From moving your data over, plugging in your integrations, to helping you set up your automated email journeys.

Who do you integrate with?

Everyone! Well not far off... we integrate with the best platforms across hospitality WiFi, bookings, gift cards, order & pay, loyalty, EPOS, feedback, and even photobooths. If we don't work together already then just introduce us and we'll see what we can do.

What if I have the same customer in my database twice, do you merge this data?

Absolutely, we overlay all of your data on each customer, to create a single customer view. Giving you a full picture on how many times they visit, on which days, and overlaying it with any of the data we can pull in from your integrations.

Can I set automated emails to go to guests on their birthday?

Of course. Automated journeys are a huge part of Airship - the platform will send out personalised emails & SMS messages on your behalf, even whilst you sleep. Birthday emails, welcome journeys, anniversary reminders, lapsed customers... we've got you covered.

Can I build my emails in Airship as well?

We introduced a brand new drag'n'drop email builder recently allowing you to create whatever email styles or templates you wish. With a built-in image library & editor, and the ability to include dynamic content so that each email is personal to the recipient.

Can you integrate with a tech partner I work with?

If they're willing to work together, then we are too. Your hospitality CRM is only as strong as the quality & quantity of the data flowing into it. Just introduce us to your partner and we'll take it from there.

Can I start on just one venue and add more later on?

Scaling with us couldn't be easier! Just let us know about your new location and we'll add it to your automated journeys & forms, plug in your integrations, and then we'll do our own quality assurance before sending it out into the wild!

What is PoP?

PoP stands for Proof of Presence, meaning we track each time a customer reveals that they're in venue; so you can track visit frequency & guest loyalty. Each time someone logs onto the WiFi, books a table, uses your order & pay app, leaves feedback or redeems a voucher (for example) we know they're there. You can then chat with people differently based on how often they visit.

What if I can't use the platform?

The platform is super simple and built for hospitality, so don't worry. We'll train you on everything you need to know during onboarding, and you can just ring us if you ever get stuck. Also we have regular ‘Flight Plans’ where experts talk you through various aspects of the platform, and helps you set them.

Can I collect guests' phone numbers and text them as well?

Of course! Collect mobile numbers in your form or integrations, and that information will be included in a guest’s details. You can then use Airship to send out SMS directly from the platform.

Do you integrate with my epos?

We integrate with some EPOS on varying levels. Take a look at our integrations here.

How do I know if I'm being GDPR compliant?

Here at Airship, we know a thing or two about data - we’ve been doing this for a long time! We’ve built our platforms with data security and legislation (including GDPR!) into the fabric of the platforms.

What do you get with Toggle?

Toggle is THE Hospitality Commerce platform. Using our intuitive dashboard, you can build a branded webshop that can sit on your website; allowing you to sell everything from digital & physical gift cards, experiences, merch and much more. You can manage everything Toggle right from the dashboard, and keep a track of exactly how you’re doing.
We also can produce and fulfil physical cards for you, sent from our warehouse, so you don’t have to lift a finger.

Do you do physical cards?

We fulfil branded physical cards for hundreds of hospitality brands already, from design, right through to distribution. If you're interested in having unproblematic physical gift cards, Toggle is the gifting platform for you.

Do I need to get my own cards created and organise a fulfilment centre?

Nope! We have a Toggle fulfilment centre, where we package and send off all the physical cards - meaning, if you like, you never even have to see the thing.

What EPOS partners do you integrate with?

We integrate with over 30 EPOS providers, to ensure a seamless gift card journey. And if we don't integrate with your EPOS provider? Let’s get the conversation going with them, and in the meantime, we have created POS Mode to allow you to sell and redeem in venue without an EPOS integration.

How do customers redeem the vouchers?

This is dependent on whether they’re redeeming in the venue at your till, mobile ordering solution, or your online e-commerce store. Typically, you or your guests will scan the card or input the number, and choose how much of that card they want to redeem against the bill.

How do I know which payment plan is best for my business?

We have a flat rate, per location plan where you don’t pay commission. We also have a commission only option. Have a think about how many gift cards you’ll sell, how many flash promotions you’re going to run, and how much you’ll use Toggle to give gratuity cards.

I don't have the resource, how much support can I get?

Our support team is quite simply amazing. You can have support on tap, so no matter how many questions you have, fire them over and we’ll answer them. We can also hold your hand through the set up process to make sure you’re getting the most of the platform. Fortunately, the platform is designed to be super simple to set up, so it shouldn’t take much of your time.

Do you integrate with my booking platform?

You can take a look at our integrations here

Can I connect Toggle to my CRM for sending out vouchers?

Yes! While Toggle does send out the vouchers itself straight out of the box, with no extra set up or configuration, it is possible to have them go through your own CRM. There is further scope for sending extra emails based on a host of Toggle interactions, too.  
You can also issue Toggle cards in your own regular customer sign up / birthday journey. We often see our Togglers have great success with email campaigns that include packaged Toggle vouchers. Check out our Cat and Wickets case study here, to see how you could do it too.

Can I get a demo?

You sure can. Go here to book one.

Why is the pricing per location?

If you’re opting for our flat rate plan, you’ll see the pricing is by location. We want to charge a fair price for the amount of use of our platform and support needed.