Pricing
The whole platform, whichever package you choose.
One flat monthly rate per location, with unlimited database growth and email sends. Simply choose the level of support you need from our team of hospitality experts.
How many locations do you have?
Priced by your estate, not your database. Rates are per location, per month, and fixed for the length of your contract.
Capture
Support on hand when you need it.
£115
per location, per month
Capture is designed for estates of up to 30 locations. For larger groups, Grow is where you start.
- ✓The full Airship platform
- ✓Unlimited frontline support
- ✓SMS at 5.5p per message
- ✓Available for up to 30 locations
Grow
A strategist working alongside you.
£215
per location, per month
- ✓Everything in Capture, plus:
- ✓Journeys built for you
- ✓A Strategic Account Manager
- ✓Quarterly reviews
- ✓Six weeks of Hypercare: intensive support once you go live
- ✓SMS at 4.5p per message
Scale
Our team, part of yours.
£315
per location, per month
- ✓Everything in Grow, plus:
- ✓Monthly reviews
- ✓Face-to-face reviews every six months
- ✓Board Pack reporting
- ✓Eight weeks of Hypercare: intensive support once you go live
- ✓SMS at 3.5p per message
A one-off onboarding fee applies, which you can spread over 12 months. Prices exclude VAT.
What every package includes
No feature tiers and no locked doors. Every Airship customer gets the same platform from day one.
Know your guests
- Ask Airship
- Segments
- Single Customer View
- Proof of Presence reporting
- Performance Dashboard
- 80+ integrations across your tech stack
Bring them back
- Automated journeys
- Email and SMS
- Rewards
- Feedback
- Forms
No limits
- Unlimited contacts
- Unlimited email sends
- Unlimited users
Brand
- Branded domain
- Email validation
How much support comes with each package
The platform stays the same. Here's what changes.
How pricing works
How is my price calculated?
You pay a flat monthly rate for each location, and larger estates pay less per location. For example, a 12-location group on Grow pays £215 per location, which is £2,580 a month. Your rate stays the same for the length of your contract.
Do I pay more as my database grows?
No. Contacts and email sends are unlimited on every package, so growing your guest list never increases your bill.
How does SMS work?
You buy SMS credits in advance and use them whenever you like, in one-off campaigns or automated journeys. Credits don't expire. The rate per message depends on your package: 5.5p on Capture, 4.5p on Grow and 3.5p on Scale.
What does onboarding involve?
Onboarding is a one-off fee based on your package, the number of locations and how your account is set up. You can spread it over 12 months. Onboarding windows open every other Monday, and Grow and Scale customers get dedicated Hypercare once they're live.
We run more than one brand. Does that change anything?
It can affect how your account is set up. Let us know when you get in touch, and we'll talk you through the options and what each would cost. We work with every kind of setup, from single brands to collections and groups with several concepts.
Can I upgrade my package later?
Yes. You can move up to a higher package at any point, and the extra support starts straight away.
